Free delivery from $79 (T&C’s apply)**
Your Trusted Sustainable Pet Products Partner
Frequently Asked Questions
Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, provide shipping information, and complete payment. You'll receive an order confirmation email once your purchase issuccessful
Yes, an account is required to complete purchases. This helps us track your orders, provide customer support, and offer a personalized shopping experience. Creating an account is free and takes just a few minutes
Use our search function or contact our customer service team. We're constantly expanding our product range and may be able to help you find what you're looking for or suggest suitable alternatives.
We strive to provide accurate product information, but descriptions are for general guidance. Always consult with your veterinarian before introducing new products to your pet, especially food, supplements, orhealth-related items.
We accept major credit cards, debit cards, and digital payment methods like PayPal. All payments are processed securely using industry-standard encryption.
Your payment method is charged immediately when you place your order. For subscription services, recurring charges occur according to your selected delivery schedule.
Orders can only be modified if they haven't been processed for shipping (usually within 24-48 hours). Contact us immediately if you need to make changes
Prices displayed may not include applicable taxes, which will be calculated and shown during checkout based on your shipping address.
Standard shipping typically takes 3-7 business days. Expedited options are available at checkout. Delivery times may vary based on your location and product availability.
Shipping costs are calculated based on your location, order size, and selected delivery method. Costs will be displayed during checkout before you complete your purchase.
Please check our shipping options during checkout. International customers are responsible for customs duties and taxes, which are not included in our pricing.
Contact us immediately if you receive a damaged package or if your order doesn't arrive within the expected timeframe. We'll work with our shipping partners to resolve the issue quickly.
Yes! You'll receive tracking information via email once yourorder ships. You can also track orders through your account dashboard.
We offer a 60-day return window for most products. Items must be unused, in original packaging, and in resalable condition. Some products have specific restrictions due to health and safety requirements.
•Items that are damaged, worn, or show any deformation due to use or handling
•Opened pet food and treats (except for adverse reactions with veterinary documentation)
•Used grooming products and hygiene items
•Prescription medications and veterinary-prescribed products
•Personalized or custom-made items
•Perishable products past their return window
•Products that show signs of pet use, chewing, or normal wear
Contact our customer service team to initiate a return. We'll provide a Return Merchandise Authorization (RMA) number and detailed instructions. Most returns include prepaid shipping labels.
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will appear in your account within 3-10 business days, depending on your payment method.
Yes! We offer exchanges for items of equal or lesser value within our 60-day return window, subject to product availability.
Always read product descriptions, age/weight restrictions, and ingredient lists. Consult with your veterinarian before introducing new foods, supplements, or health products to your pet's routine.
Discontinue use immediately and consult your veterinarian. Contact us with details of the reaction - we may request veterinary documentation and will work to resolve the issue promptly.
Product pages include manufacturer feeding guidelines, but these are general recommendations. Your veterinarian can provide personalized advice based on your pet's specific needs.
Products may have specific breed, age, or weight restrictions. Check individual product descriptions for suitability information and consult your veterinarian when in doubt.
Our team is available Monday through Saturday, 9 AM to 6 PM. We strive to respond to all inquiries within 24 hours during business days.
We take all concerns seriously. Contact our customer service team with details of your issue. If you're not satisfied with the initial resolution, you can request to speak with a supervisor.
Yes, live chat is available through your account dashboard during business hours for immediate assistance with orders and general questions.
Click "Forgot Password" on the sign-in page and follow the instructions sent to your email. If you continue to have issues, contact customer service.
Yes, you can update your personal information, shipping addresses, and payment methods through your account dashboard at any time
We use industry-standard security measures to protect your data. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information
Yes, you can request account deletion by contacting customer service. Note that some information may be retained as required by law or for
legitimate business purposes.
Choose your products and delivery frequency during checkout. We'll automatically process and ship your order according to your schedule, charging your selected payment method.
Yes, you can modify delivery schedules, change products, or cancel subscriptions through your account settings or by contacting customer service
You can skip upcoming deliveries through your account dashboard or by contacting us before your next scheduled delivery date
Yes, you'll receive email notifications before each scheduled delivery, giving you the opportunity to make changes if needed.
Account violations may result in warnings, account suspension, or termination. We reserve the right to refuse service and will work with law enforcement when necessary.
Please get in touch with customer service with details of competitor pricing. We'll review requests on a case-by-case basis.
We'll immediately notify affected customers via email and provide instructions for returns or exchanges. Customer safety is our top priority.
We encourage direct communication with our customer service team first. For unresolved issues, formal dispute resolution procedures are outlined in our Terms and Conditions.
No, we are not veterinarians and do not provide medical advice. Always consult with a qualified veterinarian for your pet's health concerns.
Yes! We encourage customers to share their experiences through product reviews. Reviews help other pet parents make informed decisions.
Check your account dashboard or contact customer service for information about current loyalty programs and rewards.
Our customer service team can provide general guidance based on product information, but we recommend consulting with your veterinarian for personalized recommendations. Still have questions? Our friendly customer service team is here to help! Contact us anytime, and we'll be happy to assist you and your furry family members.
Last Updated: June 9, 2025