Free delivery from $79 (T&C’s apply)
CONTACT
Contact Customer Support
Contact Petitto for sizing, orders, shipping, or product questions — we reply within 24 hours (Mon–Sat).
We’re here to help with sizing, orders, and product questions. Send us a message, and we’ll get back to you as soon as possible
Typical response time: within 24 hours (Mon–Sat).
For faster support, please include your order number.
Before you contact us, please include:
• Order: Order number + the email used at checkout
• Shipping: Country + postal/ZIP code
• Sizing: Neck/chest/back length + product link
• Product support: A clear photo/video + product name
Tip: For quick answers, please check our FAQ first
Looking for sizing help? Visit our Size Guide.
Contact Us
Quick Help Before You Contact Petitto
If you’re contacting us about an order, please include your order number and the email used at checkout. This helps us locate your details faster and respond within 24 hours (Mon–Sat).
For shipping questions, please share your country and postal/ZIP code. If you already have a tracking number, include it in your message so we can check the latest delivery status.
For sizing support, please include your dog’s neck, chest, and back length measurements and the product link. You can also use our Size Guide for quick measurement tips.
If there’s a product issue, attach a clear photo or short video and write the product name. We’ll review it and guide you on the best next step.
To help us advise you correctly, please provide the order number, the item name, and the reason for the return/exchange. We’ll respond with the available options and next steps.
If you need a custom request, please describe what you need, share any reference image if available, and include sizing details. We’ll confirm feasibility and timing.