Free delivery from $79 (T&C’s apply)
Your Trusted Sustainable Pet Products Partner
Frequently Asked Questions
Find answers about Petitto’s sustainable dog apparel and handmade accessories: shipping to the US & EU, sizing, materials, care instructions, order tracking, and returns.
Yes—Petitto items are handmade in small batches. Because of this, patterns and fabric placement may vary slightly, making each piece unique.
Some products have size/color/style options. Please select your option before adding to cart.
Yes. Contact us with the product name, your request, and the destination country. We’ll confirm feasibility and lead time.
Browse our products, add items to your cart, and proceed to checkout. You’ll need to create an account or sign in, provide shipping information, and complete payment. You’ll receive an order confirmation email once your purchase is successful. You’ll also receive shipping updates and a tracking link once your order is dispatched.
An account is recommended for order tracking and faster checkout, but you can also check out as a guest.
Use our search function or contact our customer service team. We're constantly expanding our product range and may be able to help you find what you're looking for or suggest suitable alternatives.
We accept major credit and debit cards. Payments are processed securely using industry-standard encryption.
Prices are shown in USD on our website. Your bank may apply conversion fees depending on your payment method.
US: Tax (if applicable) is calculated at checkout.
EU/International: Customs duties/VAT may be charged by your country upon delivery.
Your payment method is charged when you place your order. If your payment fails, you’ll be prompted to try again or use a different method.
We can modify or cancel an order only before it is processed for shipping. Please contact us as soon as possible after placing your order.
Most orders dispatch within 2–4 business days (handmade production).
Standard shipping typically takes 3-7 business days. Expedited options are available at checkout. Delivery times may vary based on your location and product availability.
Yes — the US is our primary market, and we ship to selected EU countries. Availability and delivery estimates appear at checkout.
Shipping costs are calculated based on your location, order size, and selected delivery method. Costs will be displayed during checkout before you complete your purchase.
Please check our shipping options during checkout. International customers are responsible for customs duties and taxes, which are not included in our pricing.
Contact us immediately if you receive a damaged package or if your order doesn't arrive within the expected timeframe. We'll work with our shipping partners to resolve the issue quickly.
Yes! You'll receive tracking information via email once your order ships. You can also track orders through your account dashboard.
We offer a 60-day return window for most products. Items must be unused, in original packaging, and in resalable condition. Some products have specific restrictions due to health and safety requirements.
Items that are used, washed, damaged, or show signs of wear cannot be returned. Custom/personalized items (if applicable) are not returnable.
Return shipping is handled according to the reason for return and our policy. We’ll provide instructions after you contact us.
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will appear in your account within 3-10 business days, depending on your payment method.
Yes! We offer exchanges for items of equal or lesser value within our 60-day return window, subject to product availability.
We prioritize durable, pet-friendly fabrics and aim to use eco-conscious materials and packaging where possible. Each product page lists product-specific details.
Please read the product description for size/fit guidance and intended use. Always supervise your pet while wearing accessories, and replace the item if you notice wear or damage.
Products may have specific breed, age, or weight restrictions. Check individual product descriptions for suitability information and consult your veterinarian when in doubt.
Gentle wash with mild detergent; air-dry recommended. Please see the product page for item-specific care notes.
Leashes safety
Always supervise your dog on a leash. Choose the appropriate size/strength for your dog and replace products if you notice wear or damage.
Bandana safety
Bandanas should be snug but comfortable—leave two fingers between the neck and the fabric. Remove during unsupervised play.
Our team is available Monday through Saturday, 9 AM to 6 PM. We strive to respond to all inquiries within 24 hours during business days.
We take all concerns seriously. Contact our customer service team with details of your issue. If you're not satisfied with the initial resolution, you can request to speak with a supervisor.
Click "Forgot Password" on the sign-in page and follow the instructions sent to your email. If you continue to have issues, contact customer service.
Yes, you can update your personal information, shipping addresses, and payment methods through your account dashboard at any time
We use industry-standard security measures to protect your data. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information
Yes, you can request account deletion by contacting customer service. Note that some information may be retained as required by law or for
legitimate business purposes.
Account violations may result in warnings, account suspension, or termination. We reserve the right to refuse service and will work with law enforcement when necessary.
Please get in touch with customer service with details of competitor pricing. We'll review requests on a case-by-case basis.
If a product is recalled, we’ll notify affected customers by email with clear instructions for return or replacement. Customer safety is our priority.
We encourage direct communication with our customer service team first. For unresolved issues, formal dispute resolution procedures are outlined in our Terms and Conditions.
Yes — see our Size Guide here: /size-guide/
Measure your dog’s neck where the collar sits. Choose a size that allows two fingers between the bandana and the neck. If between sizes, size up.
For everyday walks, choose the standard length. For training or more control, select a shorter option (if available on the product page).
Choose based on your pet’s sleeping area (bed/crate) and how much coverage your pet prefers.
Yes! We encourage customers to share their experiences through product reviews. Reviews help other pet parents make informed decisions.
Yes. Add a note at checkout, and we’ll do our best to accommodate.
For bulk orders, contact us with quantity, destination, and deadline.
Check your account dashboard or contact customer service for information about current loyalty programs and rewards.
We’re happy to help you choose the right size and product for your pet. Contact us with your pet’s measurements and the product you’re considering.
Last Updated: June 9, 2025